Kuching & SarawakContact Roxy Hotel

Roxy Hotel

Have a question, reservation request, or event enquiry? We are here to help.

For any general inquiries or questions, you can reach us using the contact form below. However, if you prefer to speak with a specific hotel directly, please visit its dedicated page to find all the necessary contact details.

3rd Mile

3rd Mile

Medical tourism and city-centre comfort in Kuching, Sarawak.

WhatsApp
+60 11-6574 1144
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Padungan

Padungan

Boutique stay in Kuching's vibrant Padungan cultural district.

WhatsApp
+60 11-6498 1414
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Impiana

Impiana

Kuching's rooftop bar hotel with Cloud9 Sky Lounge, near Sarawak General Hospital.

WhatsApp
+60 11-6331 4144
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Aiman

Aiman

Modern hotel & meeting rooms in Kota Samarahan, near UNIMAS and Pusat Jantung Sarawak.

WhatsApp
+60 11-6306 1144
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Selangau

Selangau

Comfortable stopover hotel in Selangau, central Sarawak, ideal for business travellers.

WhatsApp
+60 11-6281 8114
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Lawas

Lawas

Gateway hotel in Lawas town, Northern Sarawak, close to Brunei and Limbang border crossings.

WhatsApp
+60 11-6514 1464
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Malihah

Malihah

Conveniently located in the Matang area, near Matang River and Institute Politeknik Matang, with easy access to LePaPa Supermarket.

WhatsApp
+60 11-6314 1463
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Serian

Serian

Banquet venue & hotel in Serian, weddings up to 420 guests.

WhatsApp
+60 11-6294 1144
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Siniawan

Siniawan

Heritage stay in Siniawan town, 30 minutes from Kuching, walk to Siniawan Night Market.

WhatsApp
+60 11-6351 4144
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Sri Aman

Sri Aman

Riverside hotel along the Batang Lupar in Sri Aman, perfect base for Iban longhouse visits.

WhatsApp
+60 11-6296 1144
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Tasik Biru

Tasik Biru

Lakeside retreat by Blue Lake in Bau, 45 min from Kuching.

WhatsApp
+60 12-801 5092
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Frequently Asked Questions

What is check-in and check-out time?

Check-in is at 3:00pm. Check-out is at 12:00pm. Early and late options available on request.

Do all Roxy Hotels offer free parking?

Free parking is available at selected Roxy Hotel properties. Parking availability varies by location, please check your chosen hotel's page or contact the hotel directly to confirm before your stay.

How do I book a wedding or event venue?

Email events@roxyhotel.my with your preferred venue, date, and guest count. Our team responds within 3 business days.

Is there a direct booking discount?

Yes, book at roxyhotel.my and receive an 8% discount guaranteed. Not available on OTA platforms like Booking.com or Agoda.

Does Roxy Hotel offer airport transfer services?

Selected properties offer airport transfer arrangements for an additional fee. Contact your chosen hotel directly to arrange pickup from Kuching International Airport.

Can I request an early check-in or late check-out?

Yes, subject to availability. Contact your hotel directly ahead of arrival to request early check-in or late check-out, we will do our best to accommodate your schedule.

Are pets allowed at Roxy Hotel?

Pet policies vary by property. Please contact your chosen hotel directly before booking to confirm whether pets are permitted.

Does Roxy Hotel offer medical tourism packages?

Yes. Roxy Hotel 3rd Mile offers medical tourism packages for guests visiting nearby medical centres, including transport assistance and extended-stay rates. Contact +6082 241 414 or email events@roxyhotel.my for more details.

What payment methods are accepted?

All Roxy Hotels accept cash, major credit and debit cards, and online bank transfer for direct bookings. Online payment via roxyhotel.my accepts major Malaysian and international cards.

Is there a cancellation or refund policy for direct bookings?

Cancellation terms vary by rate type. Flexible rates booked at roxyhotel.my can typically be cancelled free of charge up to 24-48 hours before check-in. Full terms are shown at checkout before you confirm your booking.

Do Roxy Hotel have facilities for guests with disabilities?

Selected rooms and public areas at our larger properties are wheelchair accessible. Please contact your chosen hotel directly ahead of your stay so our team can prepare appropriately.

How far in advance should I book an event or wedding venue?

For weekend dates and peak seasons such as Chinese New Year and December, we recommend booking your event venue at least 3 to 6 months in advance. Email events@roxyhotel.my to check availability for your preferred date.

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